Refund Policy
Effective Date: July 10, 2024
At Kushire, we strive to ensure that our users have a positive experience with our platform. However, we understand that there may be situations where you may need to request a refund. This Refund Policy outlines the circumstances under which refunds will be provided and the process for requesting a refund.
1. Eligibility for Refunds Refunds may be issued under the following circumstances:
- Subscription Services: If you have purchased a subscription to premium features and you are not satisfied with the service, you may request a refund within 14 days of the initial purchase.
- Product Purchases: For physical products purchased through our marketplace, you may request a refund within 30 days of receiving the product if it is defective, damaged, or significantly different from the description provided.
- Event Tickets: If you have purchased tickets to an event organized through Kushire and the event is canceled or rescheduled, you may request a refund.
2. Non-Refundable Items The following items are not eligible for refunds:
- Digital goods and services that have been fully delivered and used.
- Subscription fees that have been partially used beyond the 14-day refund period.
- Any product or service purchased through a third-party vendor or external link.
3. How to Request a Refund To request a refund, please follow these steps:
- Contact Us: Send an email to info@kushire.com with the subject line "Refund Request" and include your full name, order number, and reason for the refund request.
- Provide Details: Include any relevant details, such as proof of purchase, screenshots, or photographs of defective products.
- Wait for Response: Our customer service team will review your request and respond within 5-7 business days.
4. Refund Process If your refund request is approved, the refund will be processed as follows:
- Subscription Services: Refunds will be credited back to the original payment method used within 7-10 business days.
- Product Purchases: Once the returned product is received and inspected, the refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
- Event Tickets: Refunds for canceled or rescheduled events will be processed within 7-10 business days after the event date.
5. Changes to This Policy We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page. We encourage you to review this policy periodically for any changes.
6. Contact Us If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at: Email: info@kushire.com
By using Kushire, you acknowledge that you have read, understood, and agree to this Refund Policy.
